Mission
Mandate
Customer satisfation/complaints
General information
How to get a taxi
driver's liscence
Portrait of the taxi industry
Taxi fares
Mission
The Bureau du taxi's mission is to improve the taxi services offered to Montreal's citizens and visitors.
Mandate
The Bureau du taxi is in charge renewing permits for taxis in Montreal. It also gives examinations and issues permits to those to pass. It ensures compliance of the permit holders with the taxi laws and regulations.
The Bureau du taxi also takes care of all the complaints from the publics and keeps close ties with the representatives of the Montreal's taxi industry. It is also in charge of issuing driver's liscences and registration under an agreement with the Société de l'assurance automobile du Québec (SAAQ).
Customer satisfaction
If you would like to make a complaint because of the service you received (taxi driver's conduct, the cleanliness of the vehicle, driving or the cost of the trip), you can submit to the Bureau du taxi:- By phone : 514-280-6600
- By mail : 4949 rue Molson, Montreal, QC, H1Y 3H6
- By fax : 514-280-6596
- You can also use the online complaint forms
- the date and time of the event
- location
- the taxi driver's plate or sticker number (on the right rear window in color blue)
- the driver's permit number (on the driver side)
- a summary of events
Next, the driver in question will be contacted for his version of the events. If the complaint is justified, the taxi driver will receive a statement of offence. If he contests the statement of offence, the complainant must come to court.
General information about taxi
The price of a fare, to which a rate per kilometre is added, is displayed on the taximeter. Rates do not differ on evening s or weekends. Receipt available upon request. Tipping is customary but not mandatory.When the rooflight is turned on on the top of the cab, the taxi is available for a client. When the rooflight is turned off, the driver is waiting for a customer or on the way to pick one up.
There are more than 420 taxi stands and 4445 taxi cabs in Montreal.
How to get a taxi driver's liscence
In order to drive a taxi in Québec, you must have a class 4c driver’s license. To obtain a class 4c license, you must meet the conditions stated by the Société de l'Assurance-autmobile du Québec (SAAQ), available here.Once you have your license, you must register for a course at one of the following schools:
- Centre de formation du transport routier de Saint-Jérôme (CFTR)
Montréal, QC
Telephone: (514) 279-6873
- Centre de formation professionnelle pour l'industrie du taxi du Québec inc.
Montréal, QC
H3L 1B8
Telephone: (514) 274-7373
After passing an examination at one of these schools, the school will register you for an examination at the Bureau du taxi et du remorquage. Once you have passed the BTR exam, you will receive your taxi license.
Portrait of the taxi industry
- Number of taxi license holders in Montréal: 4,445*
- Number of taxi drivers in Montréal: 9,699 (as of December 31, 2004)
- Number of male drivers: 9,563
- Number of female drivers: 136
- Average age of drivers (male and female): 48 ans
- Number of restricted licenses: 80
- Number of taxis that work with a call centre: 3,650
- Number of independent taxis (taxis that do not work with a call centre): 795
- Number of taxi owners with one license: 3,389
- Number of taxi owners with more than one license
- 10 licenses: 331
- 11-20 licenses: 10
- 21 licenses and more: 1
Taxi Fares
- Starting price : 3.30$
- Price per distance : 1.60$ per kilometer
- Waiting time price : 0.60$per minute
- Montreal Trudeau Airport exception : 38.00$
Location / HOURS
Bureau
du taxi
4949 rue MolsonMontréal, QC
H1Y 3H6
Tel. : 514-280-6600
Fax : 514-280-6596
Monday-Friday : 8:30AM-4:00PM
Saturday-Sunday : CLOSED
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